Refund FAQs
When can I request?
You have 3 days after receiving your order to request a refund.
How do I request?
Send your order number and photo or video proof if needed to start.
How long to acknowledge?
We acknowledge your refund request within 24 to 48 hours after receiving all required details.
What happens next?
Our team reviews your request and decides within 24 to 48 hours.
When will I get refund?
Once approved, refunds are processed promptly to your original payment method.
Can I cancel my refund request?
Yes, you can cancel your refund request anytime before approval by contacting us.
📌 HAEMBY Refund Timeline
🕒 1. Request Window
Customers can request a refund within 3 days of receiving their order.
📬 2. Acknowledgment
Once we receive your refund request and required details (order number, photo proof/Video proof if needed), we will acknowledge it within 24–48 hours.
🔍 3. Review & Approval
After acknowledgment, our team will review your request and notify you of the decision within 24-48 hours.
During this step, we may ask for:
✔ Photos of the product
✔ Order details
✔ Reason for return
📦 4. Return Shipping
If a return is required:
We will share return instructions & address
You have 2 business days to ship the item back after approval
Refund processing starts after we receive the returned item
Reverse pick up for returns is not applicable for international orders; customers must handle returns themselves.
Return shipping is covered by HAEMBY (PAN INDIA)
💰 5. Refund Processing
Once we receive and inspect the returned item:
Refund will be initiated within 3 business days
It may take 5–10 business days for the amount to reflect in your original payment method (depends on your bank/card provider)
🗓 Overall Timeline Summary
Refund request: Within 3 days of delivery
Acknowledgment: 24-48 hours
Review & decision: 1 business days
(If return needed) Return shipping window: 2 business days
Refund initiation: Within 3 business days after receipt
Bank credit: 5–10 business days
📝 Example
If you receive your order on Jan 1:
Last day to request refund: Jan 4
We review by around Jan 6
If return approved, return by Jan 8
Refund processed by Jan 16
Your bank may credit by Jan 22 (approx.)
🛍 Tips for Customers
✔ Keep packaging + invoice
✔ Take clear photos of defects/damage
✔ Provide order number when contacting support
Note: Take unpacking video for faster refund approval
🛒 Order Cancellation by Customer
Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier.
Once an order has been shipped, it cannot be cancelled. In such cases, customers must follow our Return & Refund Policy.
💳 Refund for Cancelled Orders
If your order is successfully cancelled before dispatch, the refund will be initiated within 3 business days.
The amount will be credited to the original payment method within 5–10 business days, depending on your bank or payment provider.
🚫 Non-Cancellable Orders
Orders cannot be cancelled if:
The product has already been shipped
The order is customized or made-to-order
The order was placed during a special sale or clearance (unless defective)
⚠ Cancellation by HAEMBY
HAEMBY reserves the right to cancel orders in cases such as:
Product out of stock
Payment not verified
Incorrect or incomplete shipping details
Suspected fraudulent activity
In such cases, the full amount will be refunded to the customer.
📞 How to Request Cancellation
To cancel your order, contact us immediately with:
✔ Order number
✔ Registered phone number or email
Or Submit Return at www.haemby.in Return Policy Page
📧 info@haemby.in 📞 +919086110221